Shipping Information
Shipping Notes: Due to the ongoing pandemic, United States Postal Service Shipping speeds have decreased. The United States Postal Service now considers a Domestic First Class package as arriving ‘on time’ if it arrives 5 business days after its original shipping date.
Medwakh.com shipping hours are Monday-Friday 10 a.m. to 4 p.m. Central Standard Time (CST) Express, Priority, and Next Day Air packages may not be processed until the next business day, if they are placed after 4 p.m. Central Standard Time. We observe all United States, federally recognized holidays.
Business Days run Monday through Friday.
Saturday and Sunday are not considered business days.
Domestic Shipping Options
United States Postal Service (USPS)- The post office delivers mail Monday-Saturday, depending on federal holidays. This does not mean all mail moves on these days. Saturday is not considered a business day by the United States Postal Service. Shipping times are determined as normal business days, Monday-Friday.
Sometimes the USPS servers get ahead of themselves and update the package tracking number as delivered, a day or two before the package arrives at the delivery address.
You can opt in to having your packages shipped to your local post office for pick up. If you so choose, you can put your street address as GENERAL DELIVERY with your first 5 digits of your zip code, followed by 9999. For example, 12345-9999. If you have any questions regarding delivery, a call to your local post office should be your first line of contact, as all USPS packages will be delivered like normal mail to your mailbox.
USPS Shipping Options:
Domestic First Class Shipping: This is the least expensive domestic shipping option we offer. Depending on where the package is being shipped, it can take anywhere from 2 to
7 business days for delivery. However, this is not a guarantee, and sometimes it can take longer than 7 business days for delivery.
Priority Mail Shipping: This shipping option is insured and depending on the shipping address, it could take 2 to 4 business days to be delivered. Again, the 2 to 4 business days are not a guarantee, and while USPS Priority Mail is generally faster than first class shipping, it can occasionally take longer than four business days. USPS will only offer a refund if the package has been officially lost, and you have filed a report with them.
Express Shipping: This is the fastest USPS option we offer. The packages are usually delivered within 1 to 2 business days depending on the shipping location. If you order Express shipping on a Saturday afternoon, we will not be able to process your order until Monday, therefore, it is likely your express package may not arrive until Tuesday, possibly Wednesday. Express Shipping is not a guaranteed next business day delivery. However, UPS does have this option.
United Parcel Service (UPS)- UPS normally operates Monday- Friday, depending on the few holidays they observe. There are a few locations that will deliver on Saturdays, but this is not guaranteed, and it is an extra charge that we use at our discretion. UPS is not open on the weekends, so we only ship out UPS during our shipping hours, Monday-Friday 10am to 4pm CST.
UPS Shipping Options:
UPS Ground: This is the basic shipping option we offer for UPS. UPS ground may take anywhere from 2 to 6 business days, depending on the location of the delivery address. UPS is not open on the weekends, so if you place your order for UPS on a Saturday, we will be unable to process it until the following business day.
UPS 2nd Air: With UPS 2nd day Air, the package will be delivered in 2 business days once the package leaves our warehouse. For you to receive the package the same week as you order, you will need to place your order by Wednesday before 4 p.m. CST. Any order placed later than 4 p.m. CST will not arrive until Monday the following week. Unless there is a federal holiday that is being observed, in which case, it could be after Monday.
UPS Next (Business Day) Air: This option is a next business day delivery. To receive your package the same week as you order, you will need to place your order by Thursday before 4 p.m. CST. If you place a Next Day Air Order on Friday before 4 p.m. CST, it is likely you will not receive your order until the following business day. Next Day Air Orders placed on Friday after 4 p.m. CST will not be shipped until the following business day. This typically means Monday of the following week, unless there is a federal holiday that is being observed.
International Shipping Options:
*Due to Covid-19, international mail has been heavily affected in most countries, and suspensions in certain countries have occurred. For more information, please email [email protected] for more information with your specific country and its delivery options.
Due to increasing costs and import fees we are no longer offering UPS shipping to Canada. We do offer UPS shipping to countries outside of Canada.
USPS: We offer Priority International Shipping to Canada. Priority shipping to Canada usually takes around 6 to 12 business days. However, this is not a guarantee and it can sometimes take longer. There will likely be little to no customs fees while using USPS Priority shipping to Canada. If there are duties and fees and you do not wish to pay them, you may refuse the package. We are unable to accept international returns due to federal regulations. Customs will likely destroy the package. If the package has been destroyed we can refund you the cost for the items purchased. We are unable to refund shipping costs on international packages. Refunds for international packages that have been refused are given at the discretion of Medwakh.com LLC.
UPS: UPS shipping times are generally faster than USPS. Shipping times vary from around 3 to 7 business days. Some packages may be subject to import fees. All customers will be responsible for paying any import fees. If you decide you do not want to pay these fees you may refuse the package. We are unable to accept international returns due to federal regulations. Customs will likely destroy the package. Once we receive information from UPS letting us know that the package has or will be destroyed, we can refund you for the cost of the items purchased. We are unable to refund shipping costs on international packages. Refunds for international packages that have been refused are given at the discretion of Medwakh.com Inc LLC.
There are times when a package may get held up in UPS customs. This is usually outside of our control. If you see that your package has been held up by UPS customs, we suggest contacting UPS first. UPS will have the most information as to why the package may be held.
DHL: We offer DHL to most, but not all countries. DHL shipping rates may vary. This is dependent on the destination country. Any inquiries about DHL shipping, or a specific country should be sent to [email protected]. DHL shipping speeds are typically about 3 to 6 business days.